FAQ's

“Why am I being charged?”

Due to you agreeing to a subscription with one of securenetfanpay's sites, this is the charge associated with that subscription.

Visit the 'Membership' area of the Securenetfanpay's site with which you are a member to make amendments such as upgrades to your membership.

Visit the 'Membership' area of the Securenetfanpay site with which you are a member to make amendments such as cancellations to your membership.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

If you currently pay via mobile billing and wish to stop, please text STOP to 89595.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

E.g Statement

If you've tried to pay and your payment is declined, it may be down to your bank being overly cautious of our sites due to their nature. Please communicate to your bank that you would like to go ahead with the transaction so that they will allow it through.

securenetfanpay.com is operated by NetFanPix Ltd.
Bespoke Showroom, Isle of Man Business Park, Douglas, IM2 2QZ 

Securenetfanpay is a global service specialising in online dating sites, enabling users the world round to connect and meet in a secure environment.

We can identify the site which you have signed up to if you specify the email address which you are likely to have used to create your membership. 

Submit a query to our team

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